RPA, Automation and AIOPS Solutions
IDC leverages deep expertise in automation services extending RPA to IPA by applying AI, cognitive automation and machine learning to optimizing people’s time and efficiencies.
We also specialize in building observability into your systems, improving their stability using closed loop remediations and AIOPs to improve operational efficiencies' including automated response, intelligent routing and anomaly detection.
Key Tenets of Our Automation Services
Robotic Process Automation
Value stream Analysis to identify RPA/ IPA opportunities
Cost and time saver solutions with massive ROI, that would run on current infrastructure
Extend RPA automation to AI capabilities which allows integration with chatbots, speech recognition, ML/NLP
Observability & Monitoring
Application performance monitoring, Distributed tracing and Observability to reduce MTTR
Application Release Automation
AIOPs Solutions
Increased first-call resolution
Intelligent routing
Automating remediation
Predictive analytics for proactive SLA resolution
We specialize in working closely with you in identifying automation opportunities to remove repetitive, manual toil across value streams
We deliver cost and time saver solutions with massive ROI, that would run on current infrastructure.
Our solutions RPA automation capabilities into AI which allows integration with chatbots, speech recognition, ML/NLP
Our engineers use tools like Automation Anywhere, Blue Prism, UI Path, Work Fusion, OneAutomation as well as proprietary engines along with our knowledge of legacy systems and experience in business process management helps process efficiency and reduce human intervention.
Using AIOps, we improve operational efficiencies' and improve customer satisfaction through intelligent routing and automated remediation
We thank IDC Technologies Inc for supporting us during the growth phase of FY’21. The support at Malaysia for the ad-hoc need of the Systems team over the weekend with a TAT of fewer than 24 hours is much appreciated. Overall, the conversion rate of Sourcing to Offer and Offer to Joining which is above 60-70% is highly appreciated.a
Anusha Venkat
NCS Pte. Ltd. (A member of the SingTel Group)
Thank you for sticking with us all the time and support our hiring. We appreciate the time and effort you have invested to help us achieve great results. Your support and actions are helping us achieve an excellent hiring process. We look forward to such a great partnership for years to come.
Maya Kobori
Teleperformance Malaysia
We have been using IDC Technologies Inc’s expatriates hiring service for more than a year now & we have developed a great partnership with them since then. We value and are extremely happy with their full dedication towards our hiring needs and supportive nature for ad-hoc requirements.
Nelly Young
Startek
