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Application Support and Managed Services

If you are looking for peace of mind that your technology partner will be there when you need them, look no further.

At IDC, we understand that IT is enabler of your business but not your business itself thus your focus should on the core of your business without having to worry about what will happen you Software System does not work or how do manage the IT part of your business.

Our Process

  • Define a target operating model for smart operations, with fit-for-purpose delivery to drive ownership and accountability while moving toward next-gen IT operations.

  • Identify and implement proactive and continuous automation by eliminating, automating and left-shifting strategy with process-based automation and cognitive end-user enablement.

  • Enable a fast and reliable shift towards cloud-native, with next-gen engineering platforms that promote a product-platform mindset, plus Agile and DevSecOps accelerators, AIOPs and SRE.

  • Facilitate a performance-linked experience by shifting to business level agreements and digital operations that include proactive monitoring and diagnosis, business KPIs, and operational analytics.

Why IDC Technologies

IDC is not just a supplier or a vendor but we are your partners. We complement you and complete you in letting you run your core business. Our people get involved and care for your success as defined by yourself. From our first interaction with you, we will focus our efforts in solving your problems in the most optimal way.

How do we help

  • You will have direct access to “your guy.” You will never have to fight your way through a help desk or boring phone lines. Just call or email your personal support rep and we will get your problem handled quickly and efficiently.

  • We are not just a managed services provider (MSP). We don’t think you fit in a box. We just want to support you and your network. Our number one goal is to be your trusted IT advisor. We will never recommend things you don’t need.

  • We aggregate our buying power and distribute it along to help you save on servers, storage, power supplies, antivirus, firewalls etc.

  • We drive down the cost of support with our state of the art services so you can invest your money in equipment and software, not in maintenance and managed services.

Delivering ROI for our clients

Learn how we have addressed the varying needs of our clients under different scenarios and in a variety of industries.

Ready to talk about your Application Support And Managed Services needs?

Whatever are your needs, we ensure to help you with the right solutions.

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