Law enforcement organization
Infrastructure & Cyber Security
Smart City Enhancement
One Platform Integration
Next Gen Initiative
Agile Delivery Methodology
Biweekly Sprints with Demo
Law Enforcement organization would like to have a secure Digital Courtroom
Provide MOJ multi-channel, scalable access across devices
Trusted user authentication and data transfer
Increase Customer Happiness and Adoption
Enhance recording (audio/video) and transcription/translation
Public broadcast after moderation
Omnichannel customer journey experience in virtual environment
Lack of unified and consistent services for secure recordings
Limited view of customer needs & insights
Inconsistent customer experience
Unavailability of services data governance & analytics
Azure based cloud services for recording hearings as secure Video and Audio Json files on the VM in real- time by IDC’s DCR.
A batch process runs after the Ministry of Justice’s work hoursto process the raw files in JSON format to MP4 using standards such as FFMPEG.
Another batch process (triggered through Azure Data Factory) scheduled transfers the file from blob store to on- prem storage.
Azure media services using secure video and audio protocols
Azure Transcription services are invoked for speech-to-text and language translation by reading the Azure blob storage.
Research & usability testing
Workshops = 3
FocusGroups = 9
Surveys = 3
User Interviews = 20
Testing Sessions = 8
Improved omnichannel experience
Increased Court hearings to 8800 per day due to the fast implementation
Reduce the money spending on external vendors to perform physical recordings in court by 100%
Increased customer adaption and number of transactions by 25%
Speed of Delivery of new release to be 1 months In the next 90 days
Increase Customer happiness Meter score to be 80% in days
Customer-centric process shows improvement in providing quality services, good product and increase company value
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