Managed IT Field Service Solution
IDC’s dedicated teams are at the ready to design, implement, ease, and complete your IT operations around the world. With a Managed Service solution, IDC takes on the responsibility of coordinating the global logistics, vendor procurement for you. With a state of art technology and process, IDC is committed to provide customer satisfaction through commitment and highest standards of service. IDC Technologies’ Managed devices allow our broad customers to maximize the value of outsourcing. With a range of skill sets and a flexible support network, IDC Technologies can quickly and cost effectively supply individuals or teams to client managed projects.
- Hardware and Software Box/Rack Integration
- Field Deployment Projects
- Hardware and Software Field Maintenance
- Technical Support
- Staff Augmentation
We brand ourselves by the quality of our services and the quality of our deliverable. We spend a great amount of time and resources screening and hiring top quality resources. This allows us to provide finest services that meets and exceed our clients’ expectations. Clients benefit from seamless coordination across strategy, implementation, and management of their technology programs; and from our expertise in focused industries, strong quality orientation, cross-technology expertise, and distributed.
Our vision is to be among the Global Technology Enablers and Service Providers by providing the full spectrum of our service model and be an integral part of the customer’s success.
Multiple skills and competencies combine to realize technology-driven business transformation. As organizations constantly strive to iterate their business and IT strategies, IDC services to define, optimize and align clients’ business strategy with technology initiatives.
IT FIELD SERVICES
On-Demand On-Site & Remote Field Support
- FIELD MAINTENANCE SERVICES & SLA WARRANTY SERVICES: - IDC reduces the complications of Global IT support by offering flexible maintenance plans that are customized to your organization’s specific needs. Making the switch to IDC, your protection starts with our Global Technical Support Center, a single point of contact that provides 24x7x365 Asset & Contract Management.
- SUPPLY CHAIN MANAGED SERVICES: - Offering services ranging from order fulfillment, logistics management, delivery, managed export compliance and returns programs, IDC’s procurement and supply chain services offer global expertise and resources to manage all your supply chain needs extending across the globe for a multitude of product types. By harboring our strong vendor relationships with best-of-breed IT vendors, we ensure sourced equipment is available when and where you need it.
Data center Support
24x7 NOC and Data center Support