Retail industry is faced with the unique challenge of delivering superior experience to the end user at every point of their shopping. With increasing competition, margin pressures, and informed shoppers, retailers have to find new and innovative ways to retain market share and gain new customers.All of these challenges can be significantly reduced by ensuring efficient customer care services to address issues related to product information, pricing, warranty support, and promotions.
IDC Technologies can handle the complete lifecycle of customer care so smart retailers can manage their resources efficiently and reduce operational costs.
Our retail experience includes:
- Department Stores and General Merchandising
- Fashion and Apparel
- Grocery and Drugstores
IDC Technologies brings extensive industry experience by resource optimization and business process management.
Why IDC Technologies:
- State of the art infrastructure which enables us to provide uninterrupted services.
- Highly reliable IT and Network infrastructure with multiple redundancies.
- Broad Technology Reach – Proven ability to deliver to a wide spectrum of existing and emerging Technologies.
- Agility – IDC have the right blend of qualifications, processes, synergy and commitment to provide world-class service and deliver to our customers’ expectations.
- Maximize savings through better turn around and reduce defect rates.
- Deep commitment to our customers defines how we do business and our years of experience working across the industries.
- Unique global engagement model allows the customer to choose the sourcing strategies best suited to their business needs.
For more information on IDC Technologies, located in Milpitas, CA please call 1-844-IDCTECH