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Retail

Retail     Banking and Financial     IT Help Desk     CARM    Technical Support

The retail and consumer packaged goods industry, one of the largest worldwide, is thriving with growing economies and the resultant increase in purchase power, rapid strides in e-commerce and a larger supplier base. Confluences of market forces have created an extremely difficult climate for retailers and consumer packaged goods (CPG) manufacturers to grapple with, such as:

• Deflationary operating environments
• Heightened regulatory pressures
• Greater market complexity
• Shorter product life cycles
• Narrow profit margins
• Slower population growth
• More astute but less loyal consumers
• Increased alternative sales channels
• Brand erosion due to stock outs
• A global consumer market place
• Growing competitive pressures

Companies are thus tuning into retail outsourcing to edge out on operational efficiencies.

Retailing has changed with the changing world. The global retail industry is becoming more complex and changing at an ever-increasing speed. Shifting demographics, more educated consumers, new channel formats—among other trends—require that the industry quickly adjust and modify existent models, approaches and processes to satisfy the needs of future customers in order to be successful and profitable. Retailing requires tailoring its offerings to select customers, as opposed to the mass appeal approach of the 1980s, in order to win over customers and foster greater customer loyalty.

IDC enables retailers to support innovation and enable them to come more close to customer while focusing on emerging market cultures and trends.

At IDC we support retail organizations - traditional, eRetail or catalog - to achieve competitive advantages in their businesses through excellence in technology, process, industry insights and outsourcing modules. Our customized solutions covers every aspect of retail, be it merchandizing, store operations or customer relationship management.

Leveraging its strong domain expertise, technology processes, and infrastructure, IDC helps global retail firms address today's challenges and brings in process efficiencies across the retail value chain.

In Store Challenges

Retailers are challenged by decentralized operations resulting into non-standard processes and lack of proper control. Moreover they are grappled with Stock outs, Shrinkages and lower productivity.

Customer Challenges

The Retail organizations need to manage ever changing customer preferences and there is continual pressure to deliver the value through customization.

Technological Challenges

Disparate System Landscapes put burden on support, also affects consolidation and data integration efforts resulting into low efficiency.

Environmental Challenges

Retailers are challenged by change in demographics, seasonality in business, customer localization and suppliers pressure on margins.

IDC leverages its strong domain expertise, technology processes, and infrastructure and helps global retail firms address challenges and bring in process efficiencies across the retail value chain.

Our offerings: Retailers are on a constant strive to review their operations, provide better retail customer support and implement change strategies to improve sales and profitability to remain competitive in the market place.

Value preposition:

IDC has built a global supply chain management model for retailers that:

• Helps effective track and trace process
• Optimizes the supply chain performance
• Enables stakeholder based single window reporting
• Ensures predictability in the supply chain processes
• Provides hedging against cost leakages