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Remote Service Desk

Remote Service Desk     Remote Operation     Remote Monitoring     Remote Infrastructure Management    
IT solution

IDC's service desk solution provides complete 24x7 help desk coverage - from call management/service request tracking/ problem ticket management/change request management. Our service desk is a cost-effective alternative to in-house service desk. All cases are well documented to facilitate root cause analysis, which results in higher first call resolution and increased customer satisfaction.

Service tickets are automatically generated for all events and including automatic notifications by phone, email. A web interface also allows IDC and customers to enter and track trouble tickets and service requests from any place via the Internet while our service desk solution tracks all incidents until resolved. IDC provides remote service desk solutions through its global NOC center, making it easy to provide round-the-clock service and ensuring that issues are addressed in a timely manner, no matter where they occur.

Our National Long Distance partnerships with leading service providers and investments in web-based solutions ensure that we are able to offer inter- as well all intra-city BCP and DR support to our clients.