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Banking and Financial

Retail     Banking and Financial     IT Help Desk     CARM    Technical Support

The Banking and Financial Services (BFS) industry is experiencing significant turmoil. Market volatility, increased regulation, shrinking demand, globalization and competition are driving the industry to adopt new operating models. Outsourcing has been adopted as a key strategy to survive and thrive.

IDC helps leading BFS companies to 'extend their enterprise'. Our deep domain expertise, global delivery network and strong focus on operational excellence allows companies to focus on their core business while IDC delivers business processes, and supports decision making through its rich research and analytics capabilities.

By combining industry best practices and proprietary tools and methodologies, IDC adds value to client's business by improving their customer satisfaction, unlocking cost efficiencies and streamlining processes through continuous improvements and technology optimization.

IDC's offerings primarily circle around :

• Commercial Finance
• Consumer Finance

Commercial Finance

IDC offers a broad range of solutions and services to the Commercial Finance industry. Our expertise extends to multiple market segments including leasing, distribution finance, working capital loans, structured finance, real estate lending, and specialty finance. Examples of IDC's Commercial Finance solutions include the following:

Sales and Marketing Support

• Market assessments
• Acquisition, growth and retention: Analytics and strategies

rigination Support

• Underwriting, document preparation, booking and funding
• Company analysis, financial analysis, and cash-flow modeling

Customer Care and Account Servicing

• Account maintenance and monitoring
• Escrow analysis and title reports
• Managing progress payments and draws

Collections

• Early and late stage collections: Collections analytics
• Cash application: Remittance and payment matching, research, verification and resolution

Consumer Finance

IDC offers a wide variety of Consumer Finance solutions and services. We deliver a broad spectrum of voice, data, finance and accounting, analytical and IT processes across many consumer products, such as, credit cards, retail finance, auto finance, personal loans. Examples of IDC's Consumer Finance solutions include the following:

Accounts Receivable Management

• Collections: Early and late stage, right party screening, recoveries
• Skip Trace: Proprietary workflow product automates the search function

Customer Fulfillment, Care and Account Servicing

• New account processing
• Inbound customer care
• Chargebacks

Finance and Accounting

• Payment processing: Processing of rejected and misapplied payments
• Bank advice clearance: Clearing debit and credit advices
• Credit balance refunds: Refund processing on full and final accounts
• Returned checks processing: Posting of returned checks to account holders
• Client settlement: Daily funding to clients against credit card sales
• Client invoicing: Raising invoices to retail clients
• Account reconciliation; Reconciliation of GL accounts with sub-ledgers
• Financial planning and analysis; Expense and income analysis, Ops plan support