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Remote Service

Remote Service Desk     Remote Operation     Remote Monitoring     Remote Infrastructure Management    
IT solution

REMOTE Infrastructure Management Services

IDC Technologies proposes to deliver end to end Remote IT Infrastructure Management, and help the client to properly monitor and manage the IT Infrastructure to ensure reliable performance for mission-critical applications and business users.  IDC offers end-to-end Infrastructure Management Services(IMS) for consultancy, design, application hosting, implementation and remote infrastructure management. Since IT infrastructure is the keystone of the success of an enterprise, Infrastructure Management Services (IMS) enables organizations to concentrate on their core businesses, while leaving the ITinfrastructure to service providers having critical capabilities the understanding of the IT infrastructure, the resources, the tools and functional expertise.

ITIL, the Information Technology Infrastructure Library is the de-facto worlds best practice for IT Service Management. IDC Technologies managed services framework has been developed through the combination of IT Infrastructure Library (ITIL) practices & best of breed technology to provide a high quality and effective solution. Infrastructure Management Services encompass the services related to monitoring, managing and enhancing the performance of an enterprise's IT infrastructure. This includes Helpdesk Services, Server Management, Data Center Management, Network Management, Asset Management, Desktop Support,IT Security Services, Application Management Services, etc.

Benefits to Client

• Continuous innovation through service improvement recommendations, analysis of incident patterns/events for system stability, access to experienced infrastructure resources across technology landscape.
• Significant cost savings in the first year with year-on-year improvements.
• Improve reliability of infrastructure and increase flexibility in operations
• Reduce operational and maintenance costs
• Improve asset utilization
• 24*7 availability of skilled resources
• SLA based service management
• Better ROI on IT investments

Network Management

Network device configuration

• Availability Management
• Network Latency monitoring
• Infrastructure Availability
• Network throughput Monitoring
• Network Data Loss monitoring
• Link Threshold Monitoring
• Network Fault Tolerance
• Bandwidth Utilization
• Switch Port Availability Management
• Hop-to-Hop basis utilization
• Vendor and Onsite escalations
• Configuration/Maintenance Change Management
• Vulnerability Assessment
• Link management
• Log Management
• Device Throughput Management
• OS/IOS/BIOS Updates
• Configuration Backups

Benefits to Client

• Improved efficiency
• High uptime IT resources
• Increase in productivity of employees
• High reliable and scalable setup
• Lesser Security Glitches
• Improved business performance report
• Improved collaboration between locations and Teams

Server Management

Performance Management

• Availability Management
• Device Availably
• CPU Utilization
• Disk Utilization
• Sevices Monitoring
• Post response time monitoring
• Vendor and Onsite escalations
• Backup Monitoring
• OS Hardening
• OS fine-tuning and troubleshooting
• Updates and Security Patch deployment
• Service throughput management
• Log file Management
• Configuration of Backup Batches/Scripts
• OS troubleshooting

Business Benefits to Client

• High degree of responsiveness to end users
• Consistent configuration
• Increase in productivity of employees
• Improved effciency
• High uptime IT resources
• Scalable setup
• Fast product distribution
• Improved business performance report
• Improved collaboration between location and teams
• Continuous improvement using Six-Sigma and ITIL Framwork

Remote Service Desk

• Call Management
• Service Request
• Problem Request
• Change Management
• Single Point of Content (*SPOC*)
• Incident Management
• 24x7 Proactive
• Reporting
• Review, Revise, And Save Responses.

Benefits to Client

• 24x7 Help Desk Coverage
• Remote Service Desk Is a Cost-effective
• Improved Efficiency
• Increase In Procuctivity Of Employees

Application and Security Management

• Application Monitoring
• Firewall Management
• Patch Management
• Antivirus Management
• Active Directory Monitoring
• MS Exchange Monitoring
• System and Application Events

Workflow And Methodology

Business Benefits to Client

• Improved efficiency
• High uptime IT resources
• Increase in productivity of employees
• High reliable and scalable setup
• Lesser Security Glitches
• Improved business performance report
• Improved collaboration between locations and teams